Raleigh, North Carolina
Quindalyn Denean Peace
Project Manager and Business Analyst
Seasoned Project Manager and Business Analyst with experience in the IT, healthcare, and telecommunications industries. Dedicated to building strong collaborative relationships with internal and external partners to achieve the desired goals.
Open to Project Manager, Business Analyst, and office management roles. Effective in remote and hybrid environments, and willing to work in the office in person.
Where the numbers landed
-
Scope carried
- $111M Managed Service invoices under financial oversight United States, CALA, ASPAC, and EMEA regions · AT&T Inc.
- $12B Transformation program supported, focused on minimizing impact to the Supply Chain Organization Cisco Systems, Inc.
-
Outcomes recorded AT&T Inc., April 2010 to February 2019
- $7M Annual revenue loss prevented by identifying contract billing errors
- $5.5M Revenue recovery delivered through revenue projects
- $1M+ Monthly recurring revenue loss prevented
- $1M Client revenue protection from revenue projects
- $700K Recognized cost savings
Seven roles, five organizations
-
April 2010 to February 2019
Business Analyst and Senior Financial Analyst
AT&T Inc. Durham, NC
- Financial oversight for Managed Service invoices totaling $111M across the United States, CALA, ASPAC, and EMEA regions.
- Led monthly budget versus actual variance reporting, revenue actuals, and forecasting in Excel, Power BI, and Business Objects.
- Created a contra revenue process to prevent budget misalignment across multiple organizations.
- Lead support for internal and external audits under SOX and GAAP, and User Acceptance Testing on billing system updates.
-
May 2019 to August 2020
Program and Project Analyst
Cisco Systems, Inc. Durham, NC
- Built a Smartsheet workflow for project tracking, task assignments, dashboards, and metrics, reported to Executive Business Leaders and the Cisco Board of Directors.
- Cross organizational collaboration with Legal, Global Procurement, and Global Center of Excellence teams.
- Analyzed cloud service provider data sets in Tableau for the Global Data Protection Readiness Project.
- Defined user stories in Jira, prioritized work, and managed the communication plan.
-
October 2020 to December 2021
Operational Bidder, Medical
IQVIA Biotech Remote
- Developed budgets and proposals from client Requests for Proposal with the Proposals Team.
- Provided medical text and calculated medical related cost for proposals.
- Budget review, hours worked, and EAC projections, with regular Finance reviews of revenues.
-
December 2021 to June 2022
Financial Data Analyst, CX Learning Credits Organization
Cisco Systems, Inc. Durham, NC
- Financial analysis of large data sets to support quarter end close.
- Developed and tested Agile user stories in Jira, approving movement from staging to production to automate repetitive tasks.
- Cisco Learning Credits case management support in Salesforce.
-
June 2022 to August 2022
Business Analyst and Project Manager, Supply Chain Organization
Cisco Systems, Inc. Remote
- Participated in a $12B transformation project focused on minimizing impact to the Supply Chain Organization.
- Process modeling and design in iGrafx, converting Visio documents to standardize a centralized, security compliant document portal.
-
August 2022 to February 2024
Enterprise Implementation Project Manager
pCare by Uniguest Remote
- Gathered requirements for Interactive Patient Engagement Solutions, with workflows in Figma, Jira, Visio, wireframes, HL7 messages, and REST APIs.
- Built project plans in Smartsheet and led standups on status, resource responsibilities, and delivery expectations.
- The bridge between the healthcare client, cross functional teams, and inter company boundaries.
- Created Project Charter documents so every team member committed to their role and commitments.
-
August 2024 to present
Financial Service Manager, Verizon
HCL Tech Remote
- Revenue analysis activities, particularly revenue actuals for account P&L review.
- Accurate, timely reports to senior management for historical analysis, account status, and forecasting.
How a delivery runs
-
Requirements gathered
User requirements gathered and requests submitted, with workflows built in Figma, Jira, Visio, and wireframes.
pCare by Uniguest -
Project charter
Charter documents created so all team members committed to their role and project commitments.
pCare by Uniguest -
Project plan
Project plans and timelines built in Smartsheet, with tracking, task assignments, and dashboard metrics.
pCare by Uniguest and Cisco Systems -
Standups
Standup meetings led on project status, resource responsibilities, and delivery expectations.
pCare by Uniguest -
Change requests
Business partners advised on the financial risk and opportunity associated with change requests.
pCare by Uniguest -
User Acceptance Testing
User Acceptance Testing completed on software updates before release, and staging approved to production.
AT&T and Cisco Systems -
Delivered
Contract implementation obstacles identified and every issue resolved so project expectations were met.
pCare by Uniguest
Running across every stage
- Risk and issue resolution
- Stakeholder management
- Communication plan
- Scope, schedule, and resource planning
- Service Level Agreements
- Change management
Disaster relief and volunteer service
Equipment Manager
Baptist State Convention of North Carolina, Disaster Relief
CommitmentOngoing
CertificationForklift Certification
President’s Volunteer Service Award three consecutive years
-
2015
Gold
1,313 hours
The first of three consecutive citations.
-
2016
Gold
1,063 hours
A second year at the Gold tier.
-
2017
Silver
330.75 hours
A third consecutive year, at the Silver tier.
Cited across the three award years
1,313 hours 2,376 hours 2,706.75 hours
Those citations sit within a longer standing record of service.
Capabilities
Delivery
- Project charters
- Project plans and timelines
- Scope, schedule, and resource planning
- Contract implementation
- Change management
- Risk and issue resolution
- Service Level Agreements
- Stakeholder management
- Communication plans
Agile and process
- Certified Scrum Master
- Standups and Agile ceremonies
- User stories and backlog prioritization
- User Acceptance Testing
- Six Sigma
- Process improvement and automation
- Process modeling and mapping
- Root cause analysis
Analysis and reporting
- Budget versus actual variance reporting
- Revenue actuals and forecasting
- Financial reporting and reconciliation
- Large data set analysis
- Dashboards and KPI monitoring
- Business intelligence reporting
- Trend and comparative analysis
- SOX and GAAP compliance
Tools
- Smartsheet
- Jira
- Figma
- Visio
- iGrafx
- Excel
- Power BI
- Tableau
- SAP BusinessObjects
- Salesforce
- ServiceNow
- Remedy
- SharePoint
- Microsoft Suite
- Teams
- WebEx
- Box
-
Healthcare
pCare by Uniguest · IQVIA Biotech
HL7 messages, EMR systems, HIPAA, interactive patient engagement solutions, REST APIs and cloud connected services, medical cost and proposal budgets.
-
Telecommunications
AT&T Inc. · HCL Tech
Contract implementation, Managed Service invoices, revenue actuals and forecasting, budget versus actual variance reporting, revenue recognition, SOX and GAAP compliance.
-
IT and enterprise software
Cisco Systems, Inc.
Supply chain transformation, data protection and privacy, process modeling and mapping, large data set analysis, Agile user stories, process improvement and automation.
Education and certifications
Education
- Master’s degree, Trust & Wealth Management Campbell University, Durham, NC
- Bachelor’s degree, Business Administration Averett College, Danville, Virginia
- Associate’s degree, Laser & Electro Optics Central Carolina Community College, Sanford, NC
Certifications
- Certified Scrum Master
- Six Sigma Certification
- Forklift Certification
Get in touch
- Email [email protected]
- Phone 919.522.7284
- LinkedIn linkedin.com/in/DENEAN-H-PEACE
- Salesforce Trailblazer Salesforce Trailblazer profile
- Location Raleigh, North Carolina